Terms of service
TERMS AND CONDITIONS OF THE Kloniko ONLINE STORE
Last updated: August 2026
Seller: KASTOMIKO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Poznańska 55 lok. 31, 05-850 Jawczyce, Poland. NIP 1182330613, REGON 544864914, KRS 0001244163, share capital PLN 5,000. E-mail: support@kloniko.store
Website: Kloniko.store (hereinafter — the "Website" or the "Store")
Customer / Buyer: a natural person, legal person or organisational unit placing an order (hereinafter — the "Customer")
Important notice: This is not a LEGO® product. LEGO® is a trademark of the LEGO Group, which does not sponsor, authorise or endorse this product. The LEGO Group is not liable for any loss, injury or damage arising from the use or misuse of this product.
1. General provisions
1.1. These Terms set out the rules for using the Store, placing orders and purchasing goods and services offered by Kloniko.
1.2. Placing an order means that you have read and accepted these Terms.
1.3. The Seller reserves the right to update these Terms. The current version is always available on the Website. Changes to the Terms do not apply to orders already placed and paid for.
1.4. The contract of sale between the Customer and the Seller is concluded when acceptance of the order for processing is confirmed.
2. Services and product specifics
2.1. We make personalised minifigures, keepsakes and other made-to-order products (hereinafter — the "Goods") within our technical capabilities.
2.2. Personalisation is carried out based on the choices made by the Customer in the configurator and/or materials provided by the Customer (photos, inscriptions, graphics, wishes).
2.3. 100% likeness (for portrait / personal products) is not guaranteed and depends on the style, the technical limitations of printing and the quality of the materials provided.
2.4. Materials and components: we use genuine elements (the basic parts of the figure / set) to create minifigures. In rare cases, individual accessories and/or elements (e.g. hairstyles / accessories) may be manufactured by us. Such elements are used exclusively according to our own designs and are not a LEGO® product.
2.5. In addition to personalised products, the Store also offers ready-made goods sold individually from stock: genuine LEGO® elements (new and unmodified — their manufacturer is LEGO System A/S and we act as a distributor) and our own ready-made products with standard designs (e.g. printed tiles and stands, frames). The personalisation provisions (sections 2.2–2.3) do not apply to ready-made goods, and the right of withdrawal applies on general terms (section 6.1) — the exclusion in section 6.2 does not apply to them.
2.6. At the Customer's request, we may customise genuine LEGO® elements — print a design on them or paint them. Such an element is no longer an unmodified LEGO® product: its manufacturer is the Seller, and the LEGO Group is not liable for it. The personalisation provisions (sections 2.2–2.3) apply to elements customised to order; if an element is made to the Customer's specifications or clearly personalised, the right of withdrawal does not apply (section 6.2). This does not affect the Customer's statutory warranty rights (section 7).
3. Placing an order
3.1. To place an order, the Customer fills in the form on the Website / in the configurator, selects the parameters and provides correct contact details and a delivery address.
3.2. An order is considered accepted for processing once payment has been made (unless otherwise agreed in writing).
3.3. We may clarify order details by e-mail or messenger. If the Customer does not respond, the processing time may be extended.
3.4. An order may be placed by a person aged 18 or over. Persons under 18 may place orders only with the consent and under the supervision of a parent or other legal guardian.
4. Prices and payment
4.1. All prices on the Website are final prices for the Customer and are expressed in Polish złoty (PLN). Information about the tax rate and the type of sales document issued is shown in the order summary and on the sales document.
4.2. The Seller reserves the right to change prices at any time. The price of an order paid for before a change remains unchanged.
4.3. Payment is made via the payment methods available on the Website. We do not store full payment card data (number / CVV etc.).
5. Processing and delivery
5.1. The approximate processing time for personalised orders is stated on the product page or in the order confirmation. If you have questions, please contact us.
5.2. The delivery time depends on the chosen carrier and region. The total processing and delivery time does not exceed 30 days from the date the contract is concluded, unless the Customer was informed of a longer period before placing the order and agreed to it.
5.3. Detailed delivery terms are set out in the Shipping Policy published on the Website.
6. Right of withdrawal
6.1. A Customer who is a consumer has the right to withdraw from a distance contract within 14 days of receiving the goods — without giving any reason, in accordance with the Polish Consumer Rights Act of 30 May 2014.
6.2. The right of withdrawal does not apply to goods manufactured to the Customer's specification or intended to meet their individual needs (Article 38(3) of the Consumer Rights Act).
6.3. Detailed rules on withdrawal, complaints and returns are set out in the Returns, complaints and withdrawal policy published on the Website.
7. Complaints (statutory warranty for defects)
7.1. The Seller is liable to a Customer who is a consumer for physical and legal defects of the goods under the statutory warranty rules of the Polish Civil Code — for a period of 2 years from the date the goods are handed over.
7.2. Detailed rules for filing complaints are set out in the Returns, complaints and withdrawal policy published on the Website.
8. Content requirements (what can / cannot be printed)
8.1. The Customer warrants that they hold the rights to the materials provided for printing / personalisation, or the rights holder's consent.
8.2. We may refuse to process an order or ask for the design to be changed if the content:
- infringes copyright, trademark / logo / brand rights or other third-party rights;
- contains hate speech, discrimination, harassment, threats or insults;
- contains vulgar or offensive language;
- contains political agitation / campaigns / symbols;
- contains scenes of violence, cruelty, self-harm or shocking content;
- contains erotic / pornographic content or nudity;
- promotes illegal / restricted substances or other unlawful activity;
- contains third parties' personal data (phone numbers, addresses, e-mail etc.);
- other content which, in our reasonable judgement, we consider unacceptable or posing a legal risk.
8.3. In the event of refusal, we may offer an alternative (removing / replacing elements) or cancel the order and refund the payment after deducting costs actually incurred if work has already begun (design / preparation / materials).
8.4. Images of third parties. If the Customer provides a photo or other image of another person, the Customer warrants that they have that person's consent to the product being made and to the processing of their image. If the photo shows a child, the Customer warrants that they are the child's parent or other legal guardian. The Seller has no technical means of verifying these circumstances and relies on the Customer's statement. The Customer is liable to third parties for any breach of this warranty.
9. Intellectual property and use of works in the portfolio
9.1. Rights to trademarks, the shape of elements, LEGO® designs and other third-party rights do not pass to the Customer and remain the property of their lawful owners.
9.2. The Customer is responsible for the legality of the materials provided for personalisation (graphics / logos / texts etc.).
9.3. Portfolio and social media: we may use photos / videos of finished works in our portfolio and on social media to showcase quality and for promotion. If the Customer provided their own photo (or other personal materials) for the product, such works are not published without the Customer's separate written consent.
10. Personal data protection
10.1. The controller of Customers' personal data is the Seller (details in the "Contact" section).
10.2. Personal data is processed for the purpose of fulfilling orders, handling complaints and — with the Customer's consent — for marketing purposes.
10.3. Detailed information on the processing of personal data, including the Customer's rights under the GDPR, is contained in the Privacy Policy published on the Website.
11. Limitation of liability
11.1. We are not liable for delivery delays caused by the carrier or for errors in the details provided by the Customer.
11.2. The maximum liability of Kloniko is limited to the amount of the paid order, unless applicable law provides otherwise.
12. Out-of-court dispute resolution
12.1. A Customer who is a consumer may use out-of-court means of handling complaints and pursuing claims, including via the European Commission's ODR (Online Dispute Resolution) platform, available at: https://ec.europa.eu/consumers/odr
12.2. The use of out-of-court dispute resolution is voluntary.
13. Dispute resolution and governing law
13.1. These Terms are governed by Polish law.
13.2. In the event of a dispute, the parties will first seek to resolve the matter through negotiation. If the dispute cannot be resolved amicably, it will be settled by the competent Polish courts.
14. Force majeure
14.1. Neither Party is liable for non-performance or improper performance of its obligations if this is caused by force majeure, in particular: hostilities and their consequences, shelling, air-raid alerts, interruptions in the supply of electricity, water or communications, road blockades, decisions of public authorities, strikes, epidemics, natural disasters, as well as failures on the part of carriers, payment systems or hosting providers.
14.2. Where such circumstances occur, the order processing and shipping times are extended for the duration of those circumstances. We inform the Customer of any delay and its cause.
14.3. If force majeure circumstances last longer than 60 calendar days and make it impossible to fulfil the order, either Party may withdraw from it, and the Seller will refund the amounts paid. The provisions of this section do not limit the consumer's statutory rights.
