Shipping policy
1.1. We deliver within Poland, to European Union countries, to Ukraine and to other countries.
1.2. Orders are dispatched once payment has been received and the order has been completed (including product personalisation).
1.3. We aim to dispatch orders placed on business days the next day. Orders placed on Friday, Saturday, Sunday or public holidays are dispatched on the first business day.
1.4. During peak periods (Black Friday, holidays, seasonal promotions) processing and delivery times may be longer. We do our best to get your parcels to you as quickly as possible.
1.5. The "Express dispatch" option (available in the cart, paid — the price depends on the order value and is shown before payment) provides priority processing: your order is made first, today or on the next business day. The option concerns the order processing time; the carrier's delivery time remains unchanged.
2. Delivery within Poland
| Delivery method | Delivery time | Cost |
|---|---|---|
| InPost Paczkomat 24/7 (parcel locker) | 1–3 business days | PLN 12 — free from PLN 149.90 |
| DPD Pickup (point / locker) | 1–3 business days | PLN 14 — free from PLN 149.90 |
| InPost Courier | 1–3 business days | PLN 13 · from PLN 149.91 — PLN 5 · above PLN 220 free |
3. Delivery to the European Union
Shipped by courier. The cost depends on the destination country and is shown in the cart before payment:
• Belgium, France, Spain, Netherlands, Luxembourg, Portugal, Italy — PLN 69, 3–5 business days
• Austria, Bulgaria, Czechia, Denmark, Estonia, Lithuania, Latvia, Germany, Slovakia, Slovenia, Hungary — PLN 89, 2–4 business days
• Croatia, Cyprus, Finland, Greece, Ireland, Malta, Romania, Sweden — PLN 169, 4–6 business days
Free delivery applies within Poland only.
4. Ukraine and other countries
Ukraine — delivery terms are agreed individually: after you place an order, we will contact you to arrange the delivery method.
Other countries — international shipping PLN 249. We contact you before dispatch to confirm the final cost.
For shipments outside the European Union, any customs duties and import taxes are payable by the recipient in accordance with the regulations of their country.
5. Parcel tracking
The customer will be notified of dispatch by e-mail with a tracking number.
6. Receiving the parcel
6.1. For courier delivery, please check the condition of the parcel in the courier's presence. If the packaging shows visible damage, we recommend:
- drawing up a damage report with the courier,
- taking photos / video of the damaged packaging and goods,
- contacting us immediately.
6.2. For collection from an InPost parcel locker — please check the condition of the parcel immediately after collection and document any damage (photos / video).
6.3. Reporting damage significantly simplifies and speeds up the complaint process.
7. Transfer of risk
The risk of loss of or damage to the goods passes to the customer upon delivery of the parcel (handover of the goods to the customer or a person designated by them).
8. Delivery problems
8.1. If your parcel has not arrived within the expected time, please contact us — we will help determine its status with the carrier.
8.2. We are not liable for delays caused by the carrier or by the customer providing incorrect address details.
9. Contact
For delivery questions, please contact us by e-mail or messenger — details in the "Contact" section.
