Questions and answers

Main

How to place an order?

We've created a unique online builder so you can choose all the parameters yourself.

At the top, select "Custom frame" or "Unique figure". Then click "Create".

You'll be taken to our online builder, where you can choose all parameters — from hairstyle to accessories. The product price depends on the parameters you choose. The price is shown in the upper left corner of the builder.

No time to create it yourself? Send your photos to any of our messengers — and we'll do everything for you. We don't charge extra for this

Can you create from a photo?

No time to create it yourself? We'll help!

Send your photos to any of our messengers — and we'll do everything for you. We don't charge extra for this

What can I create?

On our site you can create a unique gift based on your own idea — a frame with figures or a figure in the form of a keychain.

In our convenient online builder, you choose from a wide range of parts and designs to create a character that's as close as possible to a real person.

You can customize the face, hairstyle, body, legs, accessories, and style, creating a truly personalized gift for yourself or your loved ones.

Technical

What is the size of the figure?

Standard figurine size — about 4 cm tall and 2 cm wide.

Sizes may vary slightly depending on the chosen accessories or the figurine's pose.

Why might you refuse to print my design on a figurine?

We reserve the right to refuse to print your design if it violates LEGO® rules and requirements or applicable law.

In particular, we cannot print logos, branding, or any marketing elements on figure parts. This is a requirement we must comply with.

We also do not accept for printing designs that contain or may contain:

  • company logos, brand marks, or trademarks;
  • political, religious, or military symbols;
  • offensive, aggressive, discriminatory, or provocative content;
  • scenes of violence, self-harm, or inappropriate content;
  • images of celebrities, well-known persons, or characters protected by third-party rights;
  • any other content that may violate intellectual property rights or LEGO® rules.

If a submitted design does not meet these requirements, we may reject the order or propose changes to the design. This is necessary to protect both our service and our customers, as well as to comply with the rules.

What are the frame sizes?

We offer standard frame sizes that are always available:

13×18 cm, 18×18 cm (square), 21×30 cm, 25×25 cm, 30×40 cm.

Colors: white or black.

For custom or large orders, we can also make a frame of any size up to 1 meter.

We always keep standard sizes in stock, so they're available without waiting.

Do you make military figures?

Unfortunately, we don't make military figurines. We can make them in civilian clothing.

Can you put a company logo on the figure?

Unfortunately, printing logos or trademarks directly on the figure is not possible, as it may violate intellectual property rights.

At the same time, we can print your company logo on the packaging, backing, or frame background, which is a safe and permitted option for corporate and gift orders 💛

Do the figures arrive assembled or disassembled?

They arrive assembled, in ready packaging 📦

Are the stands glued or can they be detached?

The stands attach to the background, and the figurines simply snap on — like bricks. They can be detached.

Why do figures in a frame arrive separately?

Figurines are shipped separately from the frame (not inserted), so they don't fall out during transit. Inserting them is very easy!