Withdrawal from the contract

On this page you can withdraw from a contract concluded in the Kloniko shop — without logging in, using the form below. The rules are described in detail in the Returns, Complaints and Withdrawal Policy; this page does not change them.

When the right of withdrawal applies

A consumer (and also a natural person buying in connection with their business, where the purchase is not of a professional nature for them) may withdraw from a distance contract within 14 days of receiving the goods, without giving any reason. You can also withdraw from an order before the goods arrive. This right applies to ready-made products sold from stock:

• original LEGO® elements sold individually (new, in unaltered condition),
• ready-made products with standard designs — e.g. printed tiles and stands, frames.

When the right of withdrawal does not apply

Under Article 38(1)(3) of the Polish Consumer Rights Act (ustawa o prawach konsumenta), the right of withdrawal does not apply to goods made to the customer's specifications or intended to meet their individual needs, e.g.:

• figures made from photos or from a design created in the configurator,
• frames with figures, lettering or a background designed by the customer,
• elements printed or painted to order, sets and keyrings made to order.

If one order contains both ready-made and personalised products, you can withdraw from the contract with respect to the ready-made products. Regardless of this, you are always entitled to make a complaint if the goods do not conform to the contract (e.g. they are defective or differ from the approved design), and before production our “Delight Guarantee” applies — details in the Returns Policy. If in doubt, simply send us a message.

How it works

1. Please fill in the form below: full name, e-mail, order number and — if the withdrawal does not concern the whole order — the products.
2. After checking the details, please click “Confirm withdrawal”. The content of your request will appear on the screen with the date and time.
3. We will promptly send a confirmation of receipt of your request (with its content, date and time) to the e-mail address you provided, together with the address for returning the goods.
4. The goods must be sent back within 14 days of submitting the statement; you bear the cost of return shipping. You will receive a refund of your payment, including the cost of the cheapest delivery method we offer, within 14 days of our receiving your statement — we may withhold it until we have received the goods or proof that they have been sent back.

You can also submit the statement in another way: by e-mail to support@kloniko.store, by post (KASTOMIKO sp. z o.o., ul. Poznańska 55 lok. 31, 05-850 Jawczyce) or using the model form from the Returns Policy. To meet the deadline, it is sufficient to send the statement before it expires.